Who we are
Mechanics4U is a repair marketplace run from Karachi, Pakistan. Customers post a repair job. Registered kaarigars (repairers) send their price. The customer picks one. We cover every trade: vehicles, home appliances, electronics, solar, building work and more. This page explains what we collect, why, who can see it, how long we keep it, and how to remove it.
If you have a question about your data, email support@mechanics4u.com or message WhatsApp 0332 5222445.
What we collect, and why
- Sign-in with Google. When you sign in with Google we receive your name, your email address and your profile picture. We never receive your Google password. We do not read your contacts, calendar or files. We use these details to create your account and to show your name to the kaarigar you choose.
- Email codes. If you sign in with your email instead, we send a one-time code to that address. The code works for ten minutes and is then deleted. We keep your email address so you can sign in again and so we can contact you about your own jobs.
- Mobile number. We ask for a mobile number so the kaarigar you choose can reach you. Today we do not verify the number by sending a code. We may add that step later. Your number is never public.
- City, area and location. We ask for your city and area so the job reaches kaarigars nearby. We do not track your location in the background and we keep no location history. If you choose to share your device location to fill in your area, we use it for that one purpose.
- Job details and job photos. What is broken, where, when you are free, and any photos you attach. Kaarigars in your city see this so they can send a fair price. Please do not put your phone number, address or CNIC in the job text or in a photo.
- Chat messages. Messages between a customer and a kaarigar in the on-site chat are stored so both sides have a record and so our team can help if there is a dispute.
- Kaarigar registration. A kaarigar gives their name, mobile number, city, trade or trades, service area, rates, years of experience, a face photo, photos of their work, and both sides of their CNIC. A short intro video is optional. See the CNIC section below for how we handle the card.
- Ratings and reviews. The stars and words a customer leaves after a completed job, with the customer's first name.
- Automatic data. The pages you open, the page that sent you, your device type and screen size, your language choice, and a one-way hashed form of your IP address. We do not store your raw IP address. This is collected by a small visitor beacon on our own server, not by an advertising network.
CNIC images and number
This is the most sensitive thing we hold, so here is exactly how it works.
- Who gives it. Only kaarigars. A customer never uploads a CNIC.
- What we take. A photo of the front and a photo of the back of the CNIC, and the CNIC number.
- Why. So a person on our team can compare the card with the account name and face photo before the account goes live. We do this so customers meet a real, identifiable person. There is no online NADRA check. Our team looks at the card and the photos with their own eyes.
- Who sees it. Only the small verification team, through our admin panel. The images are stored in a folder on our own server that cannot be reached from the internet. Customers never see it. Other kaarigars never see it. It never appears on a profile or in search.
- How long. We keep the images while the kaarigar's account is active, so we can re-check identity if a dispute arises. If an application is rejected, or the account is deleted, the CNIC images are deleted with it.
- Sharing. We do not share CNIC images with anyone outside Mechanics4U unless the law of Pakistan requires us to.
Read Repairer verification for what the check does and does not mean.
Face photos, work photos and intro videos
A kaarigar's face photo, work photos and optional intro video appear on their public profile. That is their purpose: a customer should be able to see who is coming to the door. A kaarigar can change or remove these at any time from their profile. Job photos posted by a customer are visible to kaarigars in that city while the job is open, and to the chosen kaarigar after that. They are not shown in public search.
Who can see your information
Your phone number is not public. While a job is open, kaarigars see the job, the area and your first name. They do not see your number. Your name and number are shared with the one kaarigar you choose, and only then. That kaarigar's name and number are shared with you at the same time.
A kaarigar's public profile shows their name, face photo, trades, city, area, rating, rates, work photos and intro video. It never shows their CNIC image, their CNIC number or their phone number.
We do not sell your data. We do not give it to advertisers. We share it only with the service providers that make the site work: our hosting provider, our email provider for one-time codes, and Google for sign-in. Each of these sees only what it needs to do its job.
WhatsApp support
Our support line is WhatsApp 0332 5222445. If you message us there, we see your WhatsApp number, your WhatsApp name and what you write. We keep the conversation so we can follow up on your problem. We use WhatsApp and email to talk to you about your own job or account. We do not send marketing messages on WhatsApp unless you have asked for them, and you can tell us to stop at any time by replying STOP. WhatsApp is a Meta service and Meta's own privacy terms apply to the app on your phone.
Cookies
We set a small number of cookies: a sign-in token so you stay signed in, your language and city choice, and the visitor beacon described above. We set no advertising cookies today. Full detail, including how to clear them, is on the Cookies page.
How long we keep things
- Account, profile and job records: while your account is open.
- Chat messages and reviews: while the account of either side is open.
- CNIC images and number: while a kaarigar's account is active, then deleted.
- One-time email codes: ten minutes.
- WhatsApp support conversations: while we are still helping you with the matter, then removed from our records.
- Visit statistics: ninety days, then deleted automatically.
Deleting your account and data
You can delete your account and everything attached to it at any time. The steps are on Delete my data. You can also ask us to show you what we hold, or to correct a mistake. Email support@mechanics4u.com from the address on your account, or message us on WhatsApp from the number on your account. We answer within 24 hours on working days.
Security
The site runs over HTTPS. Sign-in tokens are random and expire. CNIC images sit outside the public web folder. Only named team members can open the admin panel. No system is perfect, so if you think your account has been misused, tell us straight away and we will lock it.
Children
Mechanics4U is for adults. You must be 18 or older to post a job or to register as a kaarigar. The Kaam Seekhen learning section accepts learners from age 16 with a guardian's consent. See the Ustaad and learner policy. If you believe a child has created an account, tell us and we will remove it.
Visitors outside Pakistan
Mechanics4U serves Pakistan. Our servers and our team are in Pakistan and your data is handled under the law of Pakistan. Our homepage mentions cities in the USA, Canada and the UK as coming soon. Until a city is live there, a visitor from those countries can read the site but we do not offer repairs there.
Changes to this policy
If we change this policy we update the date at the top of this page. If a change is important, for example a new kind of data or a new way of sharing it, we tell signed-in users inside the app before it takes effect.
Contact
Email support@mechanics4u.com. WhatsApp 0332 5222445. Mechanics4U is run from Karachi, Pakistan.
Related policies
- Terms of use - Customer Terms and Repairer Terms: a marketplace, not an employer.
- Repairer verification - What the CNIC check does, what it does not do, and what removes a profile.
- Cookies - The few cookies we set and how to clear them.
- All Mechanics4U policies