How to read these terms
These terms are in two parts on one page. Part 1: Customer Terms applies when you post a job or hire a kaarigar. Part 2: Repairer Terms applies when you register as a kaarigar and take work. The common rules at the end apply to everyone. By using mechanics4u.com or the Mechanics4U app you agree to the parts that apply to you. If you do not agree, please do not use the service.
Mechanics4U is a marketplace. We introduce customers to independent repairers. We are not a repair company and we do not employ the kaarigars. The kaarigar you choose does the work, sets their own price, and is paid by you directly.
Part 1: Customer Terms
1.1 Posting a job. Posting a job is free. Describe the fault honestly and add a photo if you can. Do not put your phone number, home address or CNIC in the job text. Kaarigars in your city see the job and your area, not your number.
1.2 Choosing a kaarigar. Kaarigars send their own price. You are free to pick any of them or none. Only when you pick one do you and that kaarigar receive each other's name and number. Agree the scope and the price in the chat before anyone travels.
1.3 Paying. You pay the kaarigar directly, in cash or by whatever method you both agree. Mechanics4U takes no cut from the customer and charges the customer nothing today. See Pricing and payments.
1.4 Being there. If you agree a time, be there or tell the kaarigar early. Repeated late cancellations or no-shows can lead to your account being limited. See Cancellation, refund and no-show.
1.5 The 48-hour re-work cover. If the same fault returns within 48 hours of a finished job, the same kaarigar returns with no labour charge, parts separate, or we arrange a replacement kaarigar at no cost. Full rules and exclusions are in the Guarantee terms.
1.6 Reviews. After a completed job you can rate the kaarigar. Be honest and stay on the job. See Ratings and reviews.
1.7 What we check and what we do not. We check that a kaarigar is an identifiable person by looking at their CNIC. We do not test their skill, we do not supervise the work, and we do not guarantee the result beyond the 48-hour cover. Rates, timings and quality are agreed between you and the kaarigar.
Part 2: Repairer Terms
2.1 Who can register. You must be 18 or older, live in Pakistan, and hold a valid CNIC. You register in your own name. One person, one account. An account cannot be sold, lent or shared.
2.2 Registration fee. Registration is free for the first 100 kaarigars. After that it is PKR 500, paid once. If we ever introduce paid plans, lead credits or a commission, we will tell you in writing before anything is charged, and you can leave without paying. See Pricing and payments.
2.3 Identity check. You give your name, mobile number, city, and photos of both sides of your CNIC. A person on our team compares the card with your face photo before your account goes live. The CNIC image is never shown to anyone outside that team. We do not use an online NADRA check. See Repairer verification.
2.4 You are independent. You are not our employee, agent or partner. You choose which jobs to quote for, you set your own price, you bring your own tools, and you are responsible for your own tax and for any licence or permit your trade needs. Nothing on Mechanics4U creates an employment relationship.
2.5 Quotes and work. Quote honestly for the job as described. Once a customer accepts your quote, turn up at the agreed time, do the agreed work, and charge the agreed price. If you find more work is needed, say so in the chat before doing it. Parts you supply must be genuine or clearly described.
2.6 The 48-hour cover. You agree to return with no labour charge if the same fault comes back within 48 hours of a job you finished. Parts are separate. See the Guarantee terms.
2.7 Keep it on the platform. Do not ask a customer to go around Mechanics4U, and do not use a customer's number for anything other than that job. See Community guidelines.
2.8 No-shows and penalties. If you accept a job and do not turn up without telling the customer, your rating is affected and your profile can be ranked lower for a time. Repeated no-shows lead to removal. See Cancellation, refund and no-show.
2.9 Your profile. Your name, face photo, trades, city, rating, rates, work photos and intro video are public. Use your own photos. Do not claim a skill, certificate or experience you do not have.
Common rules for everyone
3.1 Your account. Give true details and keep them up to date. Keep your sign-in to yourself. You are responsible for what happens under your account. Tell us at once if you think someone else is using it.
3.2 What we can remove. We can remove content or suspend or close an account that gives false information, uploads someone else's CNIC or photos, harasses or threatens anyone, posts unlawful, misleading or offensive content, repeatedly fails to show up, asks users to deal off-platform, posts fake reviews, or breaks any policy linked from All policies. We will tell you the reason unless the law stops us. You can reply to support@mechanics4u.com and we will look again.
3.3 Content you post. You keep ownership of the photos, videos and words you post. You give us permission to show them on Mechanics4U so the service can work. Do not post anything you do not have the right to use.
3.4 Our responsibility, stated plainly. Mechanics4U provides the introduction. The kaarigar provides the repair. We are not a party to the agreement between a customer and a kaarigar. We are not responsible for the quality of work, for delay, for damage to property, for injury, for parts, or for any money that passes between a customer and a kaarigar. We provide the site as it is and we cannot promise it will always be available or free of errors. Where the law of Pakistan allows, our total liability to you for anything connected with Mechanics4U is limited to the amount you paid Mechanics4U in the twelve months before the claim. For customers that amount is zero today. Nothing here removes a right that the law of Pakistan does not allow us to remove.
3.5 Disputes. Talk in the chat first. Then email support@mechanics4u.com. Then we mediate. Only after that do the courts come in. The steps are on Dispute resolution.
3.6 Governing law. These terms are governed by the law of Pakistan. The courts of Karachi, Sindh have jurisdiction over any dispute about them.
3.7 Changes. We may update these terms. We change the date at the top when we do. If a change is important we tell signed-in users inside the app before it takes effect. Using the service after that date means you accept the new terms.
3.8 Ending your use. You can delete your account at any time from Delete my data. Rules about content you posted, the 48-hour cover for jobs already done, and the liability limit above continue after your account is closed.
3.9 Contact. Email support@mechanics4u.com or WhatsApp 0332 5222445. Mechanics4U is run from Karachi, Pakistan.
Related policies
- Privacy policy - What we collect, who can see it, how long we keep it, and how to delete it.
- 48-hour re-work guarantee terms - What the 48-hour cover includes, what it excludes, and how to claim.
- Pricing and payments - Repairers set their own price. Platform fees are zero today.
- Dispute resolution - Four steps: chat, support, mediation, then the law of Pakistan.
- All Mechanics4U policies