Every policy in one place
These pages explain the rules of Mechanics4U in plain language. Each one is short. Each one is dated. If a page changes, the date at the top changes with it.
Privacy policyWhat we collect, who can see it, how long we keep it, and how to delete it.Terms of useCustomer Terms and Repairer Terms: a marketplace, not an employer.Repairer verificationWhat the CNIC check does, what it does not do, and what removes a profile.48-hour re-work guarantee termsWhat the 48-hour cover includes, what it excludes, and how to claim.Cancellation, refund and no-showLate cancellations, no-shows, repairer penalties, and refunds.Pricing and paymentsRepairers set their own price. Platform fees are zero today.Ratings and reviewsWho can review, what we remove, and how a kaarigar can respond.Community guidelinesHow to behave in chat and at a customer's home.SafetySafety steps for customers and for repairers.Dispute resolutionFour steps: chat, support, mediation, then the law of Pakistan.CookiesThe few cookies we set and how to clear them.Accessibility and languageEnglish, Roman Urdu and Urdu, and how to report a problem.Ustaad and learner policyRules for Kaam Seekhen classes: age, safety, refunds, responsibility.Supplier quotesQuote validity, delivery responsibility, and commission disclosure.
The one-minute version
- Mechanics4U is a marketplace, not an employer. The kaarigar does the work and is paid by you directly.
- We check a kaarigar's identity by looking at their CNIC. We do not test skill. The CNIC image is never public.
- Posting a job is free. We take no cut from the customer today. Any future fee is announced before it applies.
- The 48-hour cover: same fault within 48 hours, same kaarigar returns free of labour, or a replacement at no cost.
- Problems go through chat, then support@mechanics4u.com, then our mediation, then the courts of Karachi.
Contact
Email support@mechanics4u.com or WhatsApp 0313 2813999. Partners write to partners@mechanics4u.com.