What the check is
Every kaarigar gives their name, mobile number, city and a photo of the front and the back of their CNIC. They also upload a face photo. The account starts as pending. A person on our team opens the two card photos and the face photo in our admin panel and compares them with the name on the account. If they match, the account goes live and the profile shows the identity badge. If they do not match, or a photo is unreadable, we ask for a better photo or we reject the application.
The badge is placed by a person. It never appears automatically. See the Privacy policy for how CNIC images are stored and who can open them.
What the check is not
- It is not a NADRA check. We do not have an online link to NADRA. We look at the card with our own eyes. The badge never claims that NADRA has confirmed anything.
- It is not a skill test. We do not test how well a kaarigar can repair anything. Ratings from past customers are the best guide to skill. See Ratings and reviews.
- It is not a police or criminal record check. We have no access to such records.
- It is not a guarantee of the work. The 48-hour cover is a separate promise with its own rules. See the Guarantee terms.
- It is not a check of the customer. Customers do not upload a CNIC.
What we check again
We can ask a kaarigar to re-confirm identity at any time, for example if a customer reports that a different person turned up, or if a profile photo changes and no longer matches the card. Until they do, the profile can be hidden.
What gets a profile removed
- Registering with someone else's CNIC, or an edited or fake card.
- Sending a different person to do a job than the person on the profile.
- Sharing, selling or lending the account.
- A customer report of theft, threats or harassment that we find credible after hearing both sides.
- Repeated no-shows or repeated refusal to honour the 48-hour cover.
- Fake reviews or asking customers to deal off the platform.
We tell the kaarigar the reason by email or WhatsApp. They can reply to support@mechanics4u.com and we will look again. A removed kaarigar's CNIC images are deleted with the account.
What a customer should do at the door
Check that the person matches the profile name and face photo. If you are not sure, ask to see their CNIC. A real kaarigar will not mind. If the person does not match, do not let them in, and report it in the app or on WhatsApp. More steps are on the Safety page.
Related policies
- Privacy policy - What we collect, who can see it, how long we keep it, and how to delete it.
- Ratings and reviews - Who can review, what we remove, and how a kaarigar can respond.
- Community guidelines - How to behave in chat and at a customer's home.
- Safety - Safety steps for customers and for repairers.
- All Mechanics4U policies